Slow, Slower, Slowest Shop ever

I have submitted a request to increase my credit on the 22 feb at their matlosana mall in klerksdorp.. Firstly both their male team employees didnt know what procedure to be followed, i had to tell them that theres a form i need to fill as per head office as i did call before i visit the branch..

I was told the process would take 2 days but still today no respond.. However i did call the customer care high value and my application was not retrieved and i was told to go to the branch again…

On the 24 feb i sent email to the branch and did not recieve any respond

I sent mail to customer care again on the 1 march and stil no respond

I also sent follow up mail again on the 9 march to the branch and my email are being ignored..

Can i be told if i have approval or not as Exact has losted my credit as 4000 on my credit report but only givin me access of a 1000 only?

Kgalane Tsolo ***