PV
Paul V
1 reviews | Active since Jan 2012
24 Apr 2022, 12:39
Sins of the past
Recently tried to open an account but was declined. Wasn't sure why, so finally decided to drop them a mail. Turns out they have a policy that does not allow them to give someone an account that had an account previously written off. Don't get me wrong, I totally understand. Went through some hard times a while back. But after more than a decade (and getting my credit rating high), seems like some sins of the past will always be with you. :(
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
25 Apr 2022, 08:58 Dear Paul
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply25 Apr 2022, 08:58
Official
Dear Paul
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
PV
Paul V's updateReviewer Update
25 Apr 2022, 16:29Good day TFG
Thanks for the reply on here as well as the e-mail received form Customer Services. I am now more confused than before as I have now received 2 different reasons from TFG.
Let's just leave it as that. I feel we are just wasting each other's time now.
Kind regards.
Thanks for the reply on here as well as the e-mail received form Customer Services. I am now more confused than before as I have now received 2 different reasons from TFG.
Let's just leave it as that. I feel we are just wasting each other's time now.
Kind regards.
PV
Paul V's update25 Apr 2022, 16:29
Reviewer Update
Good day TFG
Thanks for the reply on here as well as the e-mail received form Customer Services. I am now more confused than before as I have now received 2 different reasons from TFG.
Let's just leave it as that. I feel we are just wasting each other's time now.
Kind regards.
Thanks for the reply on here as well as the e-mail received form Customer Services. I am now more confused than before as I have now received 2 different reasons from TFG.
Let's just leave it as that. I feel we are just wasting each other's time now.
Kind regards.
PV
Paul V's updateReviewer Update
13 Sept 2022, 17:35An update. It has been a few months now, query has been closed by TFG, but still don't know what the issue was. Or what the reason for the decline was (even though they must tell you why). Different customer care personnel has given me different reason. Oh well. Just another day in SA.
PV
Paul V's update13 Sept 2022, 17:35
Reviewer Update
An update. It has been a few months now, query has been closed by TFG, but still don't know what the issue was. Or what the reason for the decline was (even though they must tell you why). Different customer care personnel has given me different reason. Oh well. Just another day in SA.