Simcard

I have ordered a phone a week ago, with a sim which should have 100mb for 12months, which is not alot. The sim card and phone came however the sim was way too big for the sim nor was the aim rica'd. Numerous emails was exchanged and was advised to call them to activate the sim. Why should I call to activate the sim? Why can't anyone contact me to assist in activating the simcard. I sometimes wonder why there is contact centres and employees that deals with these kinds of issues yet it took a full week for someone to mail me to ask me to call them. Doesnt make sense. Imagine if i had to return the phone? Please assist in activating the simcard and email me before you contact me, if I'm not asking alot.

Waiting in anticipation...