EK
Everet K
1 reviews | Active since Sept 2019
03 Sept 2019, 12:03
SH*TTY SERVICE DELIVERY FROM TFG
I bought a Samsung Smart Tv on Wednesday, 28th of August from Hi-online. I received an email that someone will contact me to verify the Tv license and someone finally phoned me on Friday, 30th of August. However I have answered the phone and asked the lady to call me back in 2 minutes time, which she agreed on. However I never heard back from her untill this day. I have send numerous emails and called the TFG Online Shopping Service a few times to only receive empty promises that someone from the TV license verification team will contact me. I am fed up with this poor service delivery from TFG! It's an utter disgrace of service delivery if it can be called service delivery.
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TFG's replyOfficial
03 Sept 2019, 12:44Good day Everet Nicolai Koopman
We thank you for bringing this to our attention and confirm that we have escalated your complaint to our E-commerce Operations team for urgent assistance.
Your reference number for this escalation is RM197361.
Kind regards
The Customer Support Team
TFG's reply03 Sept 2019, 12:44
Official
Good day Everet Nicolai Koopman
We thank you for bringing this to our attention and confirm that we have escalated your complaint to our E-commerce Operations team for urgent assistance.
Your reference number for this escalation is RM197361.
Kind regards
The Customer Support Team