Shoes broke within barely more than 2 months

I purchased shoes on 16 June 2018 at Markums, it is barely over 2 months later and the shoes broke, and it is has barely been worn.

I called TFG to hear what is should do, spoke to Reana, Joyce and Chevonne and NO ONE KNOWS the terms and conditions of an item like this.

So tell me why do you have costumer service if no one knows what they are suppose to do??????? Clearly there is a gap.

I paid a lot of money to have it break within barely more than 2 months?

I want to have the shoes replaced please what should i do.

Sunel ********** **********