CB
Caren B
1 reviews | Active since Mar 2022
30 Mar 2022, 16:29
Shockingly bad service
I would definitely not recommend them for any thing not 1 of their many stores or brands. Their staff are rude and unprofessional. they never have anything in the size I am looking for and when you request them to notify you when they in stock they never do or you get a mail that says they in stock but when you go to purchase the item they are not. and when you question it they say it is an error
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TFG's replyOfficial
30 Mar 2022, 16:36Good day Caren Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply30 Mar 2022, 16:36
Official
Good day Caren Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team