Shocking state of sneaker received and extremely poor customer service

Its with great sadness that I write this review. Last week I ordered a sneaker online from Sportscene and it was promptly delivered on Monday. The condition of said sneaker was appalling it was dirty and damaged and in no condition to give for someone as their Christmas present. Now as this was done online the returns process would have no way have been a route to follow as a new one would not have been received in time for the 25th leaving my grandson without a Christmas present.

That said I had to drive around (on my own expense) to numerous stores to try and return and locate a replacement sneaker to which I was unsuccessful to get an exact replacement which meant I was forced to take another sneaker which wasn't the sneaker he initially wanted. Added to this was the stress of not potentially finding a replacement in time.

I must say that the staff at the Archive Store in Cavendish was extremely friendly and helpful, however the online department just said sorry and thats it, and closed my enquiry.

Its actually sad how you as a retail outlet treat customers and I'm on the verge of reporting this customer experience through to the ombudsman's for additional costs I had to incur which include petrol and because the same sneaker wasn't able to be located I was forced to purchase a more expensive one (which wasn't in my budget).