Shocking service with no end in sight

I am utterly shocked by the service I've received! This is the worst experience I've ever had in attempting to purchase anything. I've spoken to various call center agents as well as supervisors and nobody gives a damn.

I made an online purchase on 9 April. I received an e-mail thanking me for my payment and saying that the order was being processed. After some time I realized the order should have been delivered so I checked the status of the order. It had been cancelled. I hadn't received any correspondence informing me of this or the reason why. I phoned the call center. Call 1: We will investigate and get back to you. (I never heard anything) Call 2: The order was cancelled due to no stock. { How can you be running an online store like this?! You accept payment, say nothing but, there's no stock } Call 3: I asked to speak to someone from ********** I spoke to a supervisor. Nobody from @home ever phoned me back. Call 4: I just want my money back!! (the process is being started) Call 5: I want my money back what is happening?? (I need to send a bank statement showing my payment to an e-mail address provided) { 1) how has my payment not been located yet by this point. I used the reference number provided. 2) the e-mail address I was given doens't exist } Call 6: I want to speak to a supervisor. (The supervisor will only be in later today)

@home has had in excess of R14 000 of my money for over a month now and Nobody is helping me get my money back. I'm just being passed around from one person to the next.