Shocking Service from TFG accounts / Customer Services

I was listed in 2010 for a R710 default which I had no knowledge about as I have closed my American Swiss account but I didn't cancel the club fees according to the TFG call centre, they handed me over to a collections agency who I subsequently paid. They issued me with a letter confirming the matter was solved and they will remove me off ITC which they did shortly after. Its now 9 years later and I am still struggling for my name to be cleared by TFG head office and I have been in and out of their store in Somerset mall, been calling every single day, spoke to many different people, been given a email address for a Riaan, he ignores me blatantly and still I have no answers to why this R710 has not been removed off my name seeing that I paid it long ago. I have offered to pay the money again and still no feedback. I feel this is very poor service and such a pity because they are my number one retail store and I only support them. Please get a senior accounts manager to contact me when ever / if ever someone will receive this complaint. Many thanks