CN
Celeste N
1 reviews | Active since Dec 2015
31 Oct 2019, 10:59
Shocking service!!!
Absolutely shocking to do business with. This is my second time ordering shoes through them and both times my order was cancelled due to no stock. How can you have an online service and allow people to purchase when you have no stock? Both times I have ordered for my daughter's birthday and I now need to find a quick alternative. I will NEVER order through them again. Now I have to wait until they decide to credit my account in order to buy something else. Please think nicely before using them to buy goods.
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Replies (3)0
Replies (3)
TFG's replyOfficial
31 Oct 2019, 15:52Good day Celeste
We are sorry to hear about your bad experience and wish to advise that the matter has been escalated to our Operations team to ensure that we do better in future.
Kindly note a refund has been processed on 31/10/19 – credit/debit card refunds can take up to 7-14 working days to reflect.
Your refund should reflect as an adjustment to your credit/debit card.
Thank you very much for your feedback.
Kind regards
The Customer Support Team
We are sorry to hear about your bad experience and wish to advise that the matter has been escalated to our Operations team to ensure that we do better in future.
Kindly note a refund has been processed on 31/10/19 – credit/debit card refunds can take up to 7-14 working days to reflect.
Your refund should reflect as an adjustment to your credit/debit card.
Thank you very much for your feedback.
Kind regards
The Customer Support Team
TFG's reply31 Oct 2019, 15:52
Official
Good day Celeste
We are sorry to hear about your bad experience and wish to advise that the matter has been escalated to our Operations team to ensure that we do better in future.
Kindly note a refund has been processed on 31/10/19 – credit/debit card refunds can take up to 7-14 working days to reflect.
Your refund should reflect as an adjustment to your credit/debit card.
Thank you very much for your feedback.
Kind regards
The Customer Support Team
We are sorry to hear about your bad experience and wish to advise that the matter has been escalated to our Operations team to ensure that we do better in future.
Kindly note a refund has been processed on 31/10/19 – credit/debit card refunds can take up to 7-14 working days to reflect.
Your refund should reflect as an adjustment to your credit/debit card.
Thank you very much for your feedback.
Kind regards
The Customer Support Team
CN
Celeste N's updateReviewer Update
01 Nov 2019, 09:447 - 14 days for a refund is not good enough, I did not cancel my order and it was an error on your behalf so I expect that money to be paid back to me by today. I need to make alternative arrangements for a birthday gift and don't see why I should be out of pocket and you get use of my money for 7 - 14 days. No need to do a credit card refund you can do an eft to my account.
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CN
Celeste N's update01 Nov 2019, 09:44
Reviewer Update
7 - 14 days for a refund is not good enough, I did not cancel my order and it was an error on your behalf so I expect that money to be paid back to me by today. I need to make alternative arrangements for a birthday gift and don't see why I should be out of pocket and you get use of my money for 7 - 14 days. No need to do a credit card refund you can do an eft to my account.
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TFG's replyOfficial
01 Nov 2019, 10:35Good day Celeste
We completely understand your frustration with this process. Your feedback is invaluable to us and we have shared it with Management.
Our Bank Matching team is currently looking into the matter and will revert back to you as soon as possible.
Please accept our humblest apologies for the inconvenience experienced.
Kind regards
The Customer Support Team
We completely understand your frustration with this process. Your feedback is invaluable to us and we have shared it with Management.
Our Bank Matching team is currently looking into the matter and will revert back to you as soon as possible.
Please accept our humblest apologies for the inconvenience experienced.
Kind regards
The Customer Support Team
TFG's reply01 Nov 2019, 10:35
Official
Good day Celeste
We completely understand your frustration with this process. Your feedback is invaluable to us and we have shared it with Management.
Our Bank Matching team is currently looking into the matter and will revert back to you as soon as possible.
Please accept our humblest apologies for the inconvenience experienced.
Kind regards
The Customer Support Team
We completely understand your frustration with this process. Your feedback is invaluable to us and we have shared it with Management.
Our Bank Matching team is currently looking into the matter and will revert back to you as soon as possible.
Please accept our humblest apologies for the inconvenience experienced.
Kind regards
The Customer Support Team