Shocking service

So after I lost my Luella card, I went into a foschini store at cresta mall to get a replacement card,I was advised that all Luella stores have been closed therefore they cant issue a new Luella card for me however they will transfer my acc together with my balance to foschini . To my surprise that was never done...a new acc was opened in my name and now I find out that I have two accounts luella and foschini and my acc is in arrears at Luella, no one from the TFG group took the time to tell me that I owe Luella and according to my knowledge I no longer have an acc with luella, this is the worst service I have ever experienced . I decided to call their call center to get clarity regarding this matter and the call center agent just told me to pay the Luella acc as it is not their fault that the transfer was not properly done so I the client am the one at fault...I swear I have never dealt with such incompetence in my life ...after all the money I spend in that store their service is pathetic....highest form of customer ill treatment and unprofessional ism ....well done TFG you have outdone yourselves with poor service