1 reviews | Active since Oct 2020
SHOCKING ONLINE SHOPPING EXPERIENCES
DO NOT ORDER ANYTHING ONLINE FROM TFG, YOU'LL REGRET IT!!!! First order placed on 17 September 2020. 6 Items ordered, 2 refunded due to no stock availability. (why advertise stock you don't have????) Second order placed on 18 September 2020. 3 Items ordered. 1 Item refunded due to no stock availability. (???) Second item I received a pair of tights instead of court heels. (????) Third order placed on 21 September 2020. 1 Item arrived with magnetic tag attached to it. (I had to go to a store to have it removed!!!!) Second item was a pair of sandals with a broken strap. (I had to ask the store to refund me) Fourth order placed on 22 September 2020. 17 days later and this item has still not been delivered. I have sent numerous emails enquiring but no one can give me answers.... I have never in my life experienced such shocking customer service. Not even 1 phone call to try and solve my complaint. TFG- STOP TREATING YOUR CUSTOMERS LIKE THIS, WITHOUT US, YOU'LL HAVE TO CLOSE YOUR DOORS AND THAT WILL CAUSE MANY JOB LOSSES FOR SOME INNOCENT STAFF!!!!
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
