SHOCKING lack of service from TFG

I received a marketing email from TFG with a 30% discount offer on limited items. I ordered one of the @home items online using my TFG account. When I realised that the item had registered at full price I immediately contacted the TFG call centre to request that the 30% be deducted or my order be cancelled. I spoke to 2 agents, neither could assist and they advised that I email *** which I did. I have record of 11 emails sent over a period of 8 weeks. These emails were sent to ***, ***, ***, *** and eventually ***. The amount I was charged was not adjusted and the order was not cancelled and they did not respond. I also called the "customer service helpline" more than a dozen times. With each email and call I had to deal with a different agent to explain the situation again and again. I was notified that the item was ready for collection, I did not collect. The parcel was returned to TFG but then they could not trace it at the warehouse. TFG were demanding payment (R11 000) for an item I did not receive and they could not trace. When they eventually traced the item and credited my account after 3 months an amount of over R400 interest had been added. Their debt collectors were calling and each time I explained the error. They apparently could see notes to this effect on my account but not one of the people I spoke to had the power to do anything about this. They have now handed this account over to Shapiro Scheik who are harassing me. TFG made multiple errors which they failed to fix. I cannot be held financially responsible for their errors. I will never make a purchase from this group again. In addition, they have the incorrect ID number on record for me which means i cannot access my account or open any statements sent to me. I have repeatedlyprovidrd cerified copie of my ID, this has never been corrected.