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nazeem A
1 reviews | Active since Jul 2015
13 May 2021, 11:59
**** services of tfg with incompatanc staff from staff to management empty promise
I getting so frustrated for ignoranc ppl of tfg still they sent ma messages to say my account is in arrears as the tfg insurance is paying my account as it is a retrenchment claim management don't pH me to sort this problem out they give u a ref number to say that will come back to you, MR ADAMS N, Your MARKHAM acct was in arrears by R 775 at 12 MAY. Please pay R 1550 urgently by 1 JUN to protect your credit record.Call ***.NCRCP36 I am considering after this to close the account when I am done with it, please what ever extra cost u put on my account take it of with immediate effect
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TFG's replyOfficial
13 May 2021, 17:08Good day Nazeem
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply13 May 2021, 17:08
Official
Good day Nazeem
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team