TS
Tanya S
1 reviews | Active since Sept 2010
20 Jul 2021, 00:29
Service slower than a tortoise
I wrote up a complaint on here on the 28th of June, only the 2nd of July a guy phoned me from Canal walk said he'd find out about the bra situation but till now 3 weeks later a BIG FAT NOTHING!!! I also posted on their fb wall about a ring that my husband bought at the American swiss store in Canal Walk and I sent Gail an email 3 weeks ago as well but still! Still nothing on this ring!!!
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TFG's replyOfficial
20 Jul 2021, 09:26 Good day Tanya We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply20 Jul 2021, 09:26
Official
Good day Tanya We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team