TM
Tumo M
1 reviews | Active since Jun 2012
27 Apr 2018, 08:24
Service Non-Existant
It's been five months waiting for a response to my claim and each time I call no seems to care to bring this claim to completion.
Terrible service I tell you.
----------------------------------------------------------------------- From: Customer Services ********** Sent: Monday, November 27, 2017 13:43 To: Machema, Tumo: Absa ********** Subject: RE: ********** ********** 93931 Mr T Machema
Dear Mr Machema The reference number for this request is ********** 66. We thank you for your e-mail and apologise for the delay in response. We have forwarded your mail to the claims department please allow some time for response. For further assistance contact us on ********** / ***or ********** Kind Regards NOMA-AFRIKA ZONKE Administrator-Customer Services TFG Financial Services
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
27 Apr 2018, 09:33Good day t-man.com
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.
Thanks,
The Customer Support Team
Best regards,
TFG's reply27 Apr 2018, 09:33
Official
Good day t-man.com
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll try to ensure this doesn’t happen again.
Thanks,
The Customer Support Team
Best regards,
TM
Tumo M's updateReviewer Update
27 Apr 2018, 10:57An indication in terms of timelines would have been helpful indeed; I mean it has been 5 months and all you're saying to me is that you're still looking into it? I'm disgusted to say the least.
Your response sounds like a diplomatic way of dealing with the issue, I would've rather appreciated a call from yourselves as prompt as you've responded to me review.
TM
Tumo M's update27 Apr 2018, 10:57
Reviewer Update
An indication in terms of timelines would have been helpful indeed; I mean it has been 5 months and all you're saying to me is that you're still looking into it? I'm disgusted to say the least.
Your response sounds like a diplomatic way of dealing with the issue, I would've rather appreciated a call from yourselves as prompt as you've responded to me review.
TFG's replyOfficial
27 Apr 2018, 12:14Good day t-man.com
As per our telephonic conversation, we have referred this matter to the Insurance Claims department. We will be following up with them on Monday and provide you with feedback.
Kind regards
The Customer Support Team
Best regards,
TFG's reply27 Apr 2018, 12:14
Official
Good day t-man.com
As per our telephonic conversation, we have referred this matter to the Insurance Claims department. We will be following up with them on Monday and provide you with feedback.
Kind regards
The Customer Support Team
Best regards,