DA
Duane A
1 reviews | Active since Dec 2020
14 Dec 2020, 14:29
Service Is A Slap In The Face
If I could I would've Rated a ZERO!! star Rating, for Bad customer service.. You guys should discontinue online shopping if this is the way you treat customers.. I ordered two items on the 29th November.. Expecting it within 5-7 working Days, If that policy even exists at this company today is the 10th day without receiving constructive feedback back from the customer representatives each time I call in, I received an email confirming that it will be available and delivered on the 12th of December.. Nothing happened, no one follows up, no emails get sent through, no calls, absolutely NOTHING!
I Guess I'll have to wait until 2021..for my orders.
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Replies (1)TFG's replyOfficial
14 Dec 2020, 17:41Dear Duane
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply14 Dec 2020, 17:41
Official
Dear Duane
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
