SERVICE FROM TFG - WHAT SERVICE - ONLY WASTING THE CUSTOMERS TIME

During lockdown I wanted to do an online purchase at @ Home. I found out that the last two digits of my contact no with them was switched, wich meant I couldnt recieve the OTP they send to complete the purchase. I contacted TFG customer service and was requested to answer some non sensicle security questions, wich I obviously failed as they proceeded to block my account. I was told to go in store with 3 month bank statements and a copy of my id to have the block lifted. I eventually got to @ Home, Mall of the South, on 24 July. I presented them with the neccesary docs and they told me it was going to take some time as it had to be sent to TFG head office. I returned 2 hours later and was told that they still had no response. After phoning TFG they told me that TFG said they didnt recieve anything. They told me to be patient whilst they, the @ Home store, traced the mail sent as their systems are dead slow. About 20 min later I was told that the mail got lost in the system and requested me to go and get the docs again as they destroyed the origional docs after scanning and mailing it. I refused as there is a cost involved getting statements from my bank. I tried to phone TFG customer service but all the numbers listed on their website " didnt exsist". I then sent a mail to TFG explaining the situation, requesting them to luft the block as I did what was requested. I eventually recieved a response on 30 July stating that I should be patient as the matter was referred to the forensics dept and that it could take some time. On 04 August I again sent a mail requesting feedbak on the matter. On 6 August the reply came stating the exact same as the mail from 30 July. I rep**** and expressed my dissatisfaction with the time taken for a resolution. I have had no response from TFG since then. My account is still blocked. I have made 3 payments since it was.origionally blocked. What interest do they show in their customers...thats the questio I would like to ask. They seem to care less about business, as if the lockdown had no effect on their trading. I am soo sick of this kind of service and hope that potential TFG customers will take note of this dismall service and attitude. I have decided to bring a formal complaint agains TFG at the NCC. Hopefully this will rattle their sleepy cage and they will wake up.