**** service

Pathetic service seriously from your accounta department, i go into a tfg store to pay my mother inlaws account now all i have is her i.d number cos she is in critical care and cant make payment on her own account so i went to go pay it on her behalf and i was fist told sorry systems offline due to load shedding can i please call customer to get account number cos i only have i d number, i want to make eft payment and need account number for refference.

I call customer care now and was then transferred to accounts department where i explained i have i.d number but just need the account number to use as the reference can i please get assistance then im told sorry thwy cant help me they must talk first to my mother inlaw even though i explain she is in critical care condition i just want to make payment on her account thats all and im still not helped.

Like how can we be so unwilling to assist when all i want to do is pay her account its fine ill wait till she gets out of hospital and come to a tfg store and close the whole account all together cos this is pathetic seriously.