Seriously bad service, having to follow up more than 4times put a nasty taste in my mouth

Let's start by saying this was the worst experience I have encountered in relation to customer service.

The rotten service started revealed itself when I closed my account on July 24th 2020 Calling to get my (outstanding balance) Paying the amount. (calling again to close the account and all things attached to it. (they have the call on recording)

I then received a paid up letter with a discription (account is in the process of being closed)

I then did a follow up on August 12 2020 I was told my account has a balance of R87. 50c

I spoke to Biondre, she said to follow up on 17 August 2020(i asked again to ensure things are done this time and my account is closed with a closed letter sent to my email as)

I followed up on the 16th of August as I had a feeling things were not done. (I spoke to Samantha on the 20th August 2020)

TO THIS VERY DAY I HAVE FOLLOWED UP 4TIMES FOR MY ACCOUNT CLOSED ON 24TH JULY 2020

SPOKE TO SISIANDA TODAY.. SHE ADVISED ME TO FOLLOW UP ON SEPTEMBER 13 2020

1. Not one person followed up 2.why did you allow the 87.50c to run again when it is clearly asked to stop and close the account 3.why can't you send a closed letter when account has a zero balance and requested to closed. 4.why must I usey own Airtime to contact for an account set to be closed a more than a month ago

Such service disgust me and I would never recommend any one use TFG.. Just stay away