mF
mohamed F
1 reviews | Active since Apr 2013
26 Oct 2021, 09:06
sell insurance then impossible to claim
ive trying to claim for a bag that was ****** - its impossible online and in store. there are no forms for this claim on your system- im going to report this to the fais ombudsman
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TFG's replyOfficial
26 Oct 2021, 10:00 Good day Mohamed Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply26 Oct 2021, 10:00
Official
Good day Mohamed Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team