CT
Cathy T
1 reviews | Active since Jun 2019
07 Sept 2021, 12:26
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On opening my account I received an sms with a long list of vouchers. Yesterday we went shopping and 2 vouchers out of the list worked. I spent R2300 at markhams and the R500 voucher would not work. Went to foschini and they tried a few of the vouchers and they did not work! ********!
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TFG's replyOfficial
08 Sept 2021, 19:32Dear Cathy Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply08 Sept 2021, 19:32
Official
Dear Cathy Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team