KM
Kelebogile M
1 reviews | Active since Oct 2022
24 Oct 2022, 10:00
****m
Morning all my name is kelebogile what TFG did to me I can't even explain.they started diducting the insurance money for 3 cellphones that I didn't even agree from 2017 till date saw I ask the to send me the recording of me speak to the consultant they send one record we I tld the consultant to call me back. He then told me he will send the SMS so I can reply with the IME number he didn't send but he processed with insurance please assist me with this matter
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Replies (3)KM
Kelebogile M's updateReviewer Update
24 Oct 2022, 09:59When am always call them for the feedback
KM
Kelebogile M's update24 Oct 2022, 09:59
Reviewer Update
When am always call them for the feedback
TFG's replyOfficial
24 Oct 2022, 10:11Good day Kelebogile
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply24 Oct 2022, 10:11
Official
Good day Kelebogile
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
KM
Kelebogile M's updateReviewer Update
24 Oct 2022, 11:57You keep on sending deffrent Ref numbers ***
***
*** what is going on
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*** what is going on
KM
Kelebogile M's update24 Oct 2022, 11:57
Reviewer Update
You keep on sending deffrent Ref numbers ***
***
*** what is going on
***
*** what is going on