NM
Nonceba M
1 reviews | Active since Jan 2018
22 Feb 2022, 18:38
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I bought a takkie last month at Archive N1 City on account. This month the the plastic on top start peeling. I took the takkie back because it is faulty. they are refusing to credit my account. They say I must take something with same value. Of which they are not allow to dictate term.
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TFG's replyOfficial
23 Feb 2022, 08:08 Good day *****ba Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply23 Feb 2022, 08:08
Official
Good day *****ba Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team