TM
Tshepiso M
1 reviews | Active since Mar 2023
24 Mar 2023, 19:47
Say NO TO TFG INSURANCE (MONITERS ADMINISTRATORS?!!)
Tfg device insurance is really something else! My mom have been paying it since from 2020. Now she has lost her phone, it is said that they won't be able to assist because my mom was careless at a public place! Whereas their terms and conditions clearly states that the insurance covers for loss theft and damage.. I would really appreciate if they GIVE ALL PREMIUMS BACK!!!
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TFG's replyOfficial
25 Mar 2023, 07:37Dear Tshepiso
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply25 Mar 2023, 07:37
Official
Dear Tshepiso
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team