Saddest-Saddest-Saddest Shopping Experience Ever!

Hi

On the 14 of Feb 2019 I was at your branch @Home Living Space at Forest Hill City Mall where I had the saddest-saddest-saddest experience ever since I was born.

Not sure who the lady was, superior or what but I remember her blond hair. She came through and shouted at the lady who was assisting me and my mom, not even acknowledging that the lady is busy assisting us. She didn't even greet us, she just shouted at the lady in our presence.

No matter what it is that the lady did wrong, work politics but does a superior have to solve work politics shouting at the employee in front of customers? What kind of image does this give customers regarding @home and the foschini group?

Is this how @home treats their employees? Especially in front of their customers?

Is this how the foschini group treats their employees? They shout at their employees instead of addressing issues in the right manner like adults? Away from customer's presence?

Please tell me, because the answer to this questions will tell me if I am still going to shop at any of the foschini group stores or not.

How does the foschini group even allow customers to have such a sad experience? How does the foschini group even allow for their employees to work under such work conditions of being shouted in front of customers and their colleagues? What kind of work environment does that create for employees? What kind of atmosphere/experience does it create for customers as this happens in their presence?

It's very sad the conditions your employees work in especially when us customers are caught in the middle of this and have to experience such sadness in the way employees are treated.

Very sad!

Kagiso