Sad and Disappointed

Very sad and disappointed, my boyfriend's card was blocked without him knowing and when we wanted to make an online buy it showed that his card was blocked. We called in and he was told that his card was blocked due to a suspicious purchase which was us buying clothes after we moved to a new house.....he was never informed of anything and now even though we have not used the card for more than a year he's been charged an admin fee.......what the hell? We have not gone into a store due to health reasons, we are self-isolating. Every sad and disappointed that TFG wants us to risk our health during these times to go into a store to get this sorted when this can be sorted out over the phone.........