1 reviews | Active since Jan 2020
Run from TGF - as fast as you can!!!
On the 11th November 2022, I purchased some Christmas gifts at Totalsports Online. A week later, I am tracking my order to see there has been zero progress. Saturday morning, I send a mail requesting an update. I receive one email yesterday morning to say that you have escalated the issue to the couriers, Another to say you have cancelled my order – Another advising how I can return/exchange the item I am unhappy with. And 3 to say my reference ticket is closed as you have resolved my issue – when nothing was actually done nor resolved.
Last night I get an SMS and email to say my order is being sent and I will get notice within 3 days -
Today I get an email informing me that they are returning the order as I didn't collect.
I want evidence that is was actually sent and that I was notified - I believe TFG is being dishonest. The customer service/online support agents copy and paste ******* to the customer without actually providing any support. Within minutes after you send a mail - they respond to say they are closing the ticket as it is resolved. SHOCKING SERVICE.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team