TP
Thandi P
1 reviews | Active since Jun 2017
26 May 2021, 12:33
RUDE TATOO TELLER
I always but at TFG online and have never collected myself as i am very busy. I ALWAYS send my husband, my son, my daughter or my driver. My order number p**********56 was ready for collection and i sent my driver to collect and a guy with tatoos was refusing to give him the parcel.. He said he wanted me to collect myself which i think is absurd. Mr tatoo was very rude as if he owns the Foschini Northgate branch.
He is one rotten apple he needs to be dealth with
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TFG's replyOfficial
26 May 2021, 12:56Good day Thandekile We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply26 May 2021, 12:56
Official
Good day Thandekile We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team