Rude Consultants at Foschini Mall of Africa

Good Day. After visiting your mall of Africa branch, I can honestly say I will never purchase anything from any one of your stores again. The teller who assisted me (Unfortunately I cannot provide her name as what I asked her for her name I was told “My name has got nothing to do with this”) was very rude and unwilling to assist, furthermore when trying to make my purchase the lady made me feel so uncomfortable and as if I was a ********. When I asked to speak to the manager a gentleman named Thokozani came out and was equally as rude. I have purchased from many of your stores and never had a problem previously but the two consultants that helped me on Saturday were just terrible and I wouldn’t suggest anyone makes use of the store.

When trying to pay for my items I was told that I could not purchase with our store card as it was in my mother’s name. I had a copy of her drives licence and a formal letter stating that I could purchase on the account (I have previously purchased on the card without these documents at the mall of Africa store and never previously had a problem) It was then when the teller turned to me and said “Shame we not helping you”. A few minutes later I went back with my mother where I asked the consultant that was rude to me to apologize as it was not necessary to treat me that way or be so rude to a paying customer she then rolled her eyes and walked away.

This is VERY unprofessional, and I am actually disgusted that your employees act this way. I can honestly say I would much rather go to another company for my shopping because I can guarantee that I will not be treated like this at an Edgars, Truworths or any one of your competitors.