MN
Mangalani N
1 reviews | Active since Sept 2019
06 Sept 2021, 09:56
Rude and untrained customer service agents
Spoke to a agent named Reska who was ****** rude. She was speaking over me as if she what I was saying had no relevance. Why does opening a account with the tfg group have to take 5 weeks wow such poor customer service
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TFG's replyOfficial
06 Sept 2021, 12:14Dear Mangalani Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply06 Sept 2021, 12:14
Official
Dear Mangalani Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team