Rude and Obnoxious!

In April of 2018, I was unfortunately retrenched and until that time, I always paid my TFG account on time and always the exact amount.

I was then retrenched and I informed TFG of my situation. They assisted by freezing the account until about 2 months ago when they started requiring payment. I communicated with them and informed them that I had not found employment as yet.

A lady from the call centre by the name of Marion called me today. Extremely rude and obnoxious. I requested that they call me and arrange and when she did, my phone was on 1% battery life. I tried to inform her that the call might cut but that she's welcome to call back in about 30mins to give me a chance to charge my phone.

She raised her voice in an extremely demeaning and condescending tone, threatening me with legal action without even giving me a chance to come to a mutually beneficial agreement. It's totally unacceptable. It's disgusting actually and I didn't expect that level of unprofessionalism from TFG.