KS
Krishna S
1 reviews | Active since Nov 2009
10 Nov 2020, 09:09
Rude and Arrogant - No Covid Relief Offered
Like many South Africans, I have been affected by the Covid Pandemic whereby I am not receiving a Salary currently. My Markham Account has since fallen in arrears, yet TFG has offered me NO relief, and I still, with the help of family, make a payment of R100 into this account, I get constant calls, SMS's with regards to this, and each time am being charged R20 for this taking me more into debt with them, their consultants are arrogantly rude when they call. Come on TFG (Markham) i have been a loyal customer since 2008 and instead of assisting me you adding to my debt. Train your consultants to be more COMPASSIONATE towards your customers!!!
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TFG's replyOfficial
10 Nov 2020, 11:10Dear Krishna
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply10 Nov 2020, 11:10
Official
Dear Krishna
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
KS
Krishna S's updateReviewer Update
25 Jan 2021, 06:16UPDATE - TFG this matter was NEVER resolved, I was NOT contacted on the highest priority as stated by you. The only contact I received was by consultants requesting a 'minimum payment' or else it would be handed over. Yet to date, my work situation has not changed, with help of my family I told them I would pay R200 into my account monthly till my situation changes. Then TFG hands over my account to "Shrives Attorneys" with added cost. These people are the most arrogant and rude agents, they absolutely refuse to accept anything less than the minimum, or else summons will be issued. Finally, one agent said to me, go into a store and pay your R100 or R150, as long as I am paying something. Then a day later another calls me and gives me a totally different story that it won't be accepted, and when I do eventually get through to the 'one' who has my file after numerous tries, she manages to apparently 'authorize' that I pay R200pm, yet with the later intention of issuing summons. TFG has mounted even more stress on me added to the fact I am NOT working due to a pandemic that is out of our control. Sad, disappointed, and left in the dark with my TFG Markham Account.
KS
Krishna S's update25 Jan 2021, 06:16
Reviewer Update
UPDATE - TFG this matter was NEVER resolved, I was NOT contacted on the highest priority as stated by you. The only contact I received was by consultants requesting a 'minimum payment' or else it would be handed over. Yet to date, my work situation has not changed, with help of my family I told them I would pay R200 into my account monthly till my situation changes. Then TFG hands over my account to "Shrives Attorneys" with added cost. These people are the most arrogant and rude agents, they absolutely refuse to accept anything less than the minimum, or else summons will be issued. Finally, one agent said to me, go into a store and pay your R100 or R150, as long as I am paying something. Then a day later another calls me and gives me a totally different story that it won't be accepted, and when I do eventually get through to the 'one' who has my file after numerous tries, she manages to apparently 'authorize' that I pay R200pm, yet with the later intention of issuing summons. TFG has mounted even more stress on me added to the fact I am NOT working due to a pandemic that is out of our control. Sad, disappointed, and left in the dark with my TFG Markham Account.