NB
Ntando B
1 reviews | Active since Jun 2017
30 Jun 2023, 10:39
Rude Agent by the name of Sashveer
Hi,
Today we called TGF to make an account enquiry. We spokes to Sashveer who rudely put us on hold without assisting us and then transfer the call to another agent. I and my partner both handle the account and he wasn't happy that I was on the call as well.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
30 Jun 2023, 15:44Hello Ntando,
Thank you for sharing your experience with us.
We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply30 Jun 2023, 15:44
Official
Hello Ntando,
Thank you for sharing your experience with us.
We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
NB
Ntando B's updateReviewer Update
03 Jul 2023, 21:18How was this query resolved.
I am still waiting for your feedback.
What kind of service is this. I log a complaint and no one bothers to pick up the phone and call us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still waiting for your feedback.
What kind of service is this. I log a complaint and no one bothers to pick up the phone and call us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NB
Ntando B's update03 Jul 2023, 21:18
Reviewer Update
How was this query resolved.
I am still waiting for your feedback.
What kind of service is this. I log a complaint and no one bothers to pick up the phone and call us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still waiting for your feedback.
What kind of service is this. I log a complaint and no one bothers to pick up the phone and call us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TFG's replyOfficial
04 Jul 2023, 15:40Hello Ntando,
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
TFG's reply04 Jul 2023, 15:40
Official
Hello Ntando,
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue. We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress. Thank you for your patience and understanding.
TFG Customer Support Team