JM
Jo'nas Mzwandile
1 reviews | Active since Jul 2019
30 Sept 2019, 14:40
*******
I opened a tfg account on a 6 months revolving plan, but I have been charged on a 12 month plan. I paid it up, and told them to stop it, but they didn't. I am freakin ****ed with their poor service and ripping customers off their money. Markham greenstone. I want them to refund me the extra charges.
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Replies (2)JM
Jo'nas Mzwandile's updateReviewer Update
23 Oct 2019, 13:28I will take your word for it, because I've been there before. I've canceled the 12 months revolving plan long ago, way before June and received the worst service ever. Credit me, I just want to pay it off and close the account immediately.
JM
Jo'nas Mzwandile's update23 Oct 2019, 13:28
Reviewer Update
I will take your word for it, because I've been there before. I've canceled the 12 months revolving plan long ago, way before June and received the worst service ever. Credit me, I just want to pay it off and close the account immediately.
TFG's replyOfficial
24 Oct 2019, 08:45Hi Jo'nas
We are really sorry about the mess we have made, and this is in direct contrast to the high quality service we are usually so proud of.
The interest charge as again been credited to your account and the entire balance on the 12 months payment plan transferred to your 6 months payment plan.
We wish advise that our account system does not permit for accounts to be closed in the same statement month that the balance was settled in full. Once the customer receives a final statement with a zero balance, the closed request can be processed.
Once again, we humbly apologise for all the frustration and disappointment caused.
Kind regards
The Customer Support Team
We are really sorry about the mess we have made, and this is in direct contrast to the high quality service we are usually so proud of.
The interest charge as again been credited to your account and the entire balance on the 12 months payment plan transferred to your 6 months payment plan.
We wish advise that our account system does not permit for accounts to be closed in the same statement month that the balance was settled in full. Once the customer receives a final statement with a zero balance, the closed request can be processed.
Once again, we humbly apologise for all the frustration and disappointment caused.
Kind regards
The Customer Support Team
TFG's reply24 Oct 2019, 08:45
Official
Hi Jo'nas
We are really sorry about the mess we have made, and this is in direct contrast to the high quality service we are usually so proud of.
The interest charge as again been credited to your account and the entire balance on the 12 months payment plan transferred to your 6 months payment plan.
We wish advise that our account system does not permit for accounts to be closed in the same statement month that the balance was settled in full. Once the customer receives a final statement with a zero balance, the closed request can be processed.
Once again, we humbly apologise for all the frustration and disappointment caused.
Kind regards
The Customer Support Team
We are really sorry about the mess we have made, and this is in direct contrast to the high quality service we are usually so proud of.
The interest charge as again been credited to your account and the entire balance on the 12 months payment plan transferred to your 6 months payment plan.
We wish advise that our account system does not permit for accounts to be closed in the same statement month that the balance was settled in full. Once the customer receives a final statement with a zero balance, the closed request can be processed.
Once again, we humbly apologise for all the frustration and disappointment caused.
Kind regards
The Customer Support Team