RH
Rignold H

1 reviews | Active since Mar 2009

21 Feb 2017, 14:55

Ridiculous service charge

<p>I opened a Tfg account at @home and decided to try the 6 months as cash option buy purchasing an item for R159. When I opened the account I was assured that 6 months as cash is interest free, I also asked if there were any charges for using the account and was once again assured there was not. </p> <p>Now I get my account and there is a service fee of R8.95! If I pay that every month I'll pay nearly R54 extra on a R159 item! That's more than 33 percent added to the item. That is totally unacceptable! If this is your policy consider the account closed. </p>

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Replies (1)
TFG
TFG's reply22 Feb 2017, 13:19
Official

Good day rignold,

Thank you for your comment.

We have escalated your concern to the Customer Services Department and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team