OB
Otsiele B
1 reviews | Active since Feb 2019
09 Jul 2021, 18:06
Ridiculous online service
I ordered a Hoodie via Markham on the 30th of June for collection at Eloff but to date I haven't received the collection SMS. The order was supposed to be ready by the 7th, please deliver as I've been in-store twice now due to your incompetence.
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Replies (2)
TFG's replyOfficial
09 Jul 2021, 21:57Dear Otsiele
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply09 Jul 2021, 21:57
Official
Dear Otsiele
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
OB
Otsiele B's updateReviewer Update
09 Jul 2021, 22:46Thank you for your automated response. Please get Shirley Palmer (noone else but her)to contact me and make delivery arrangements with an inconvenience voucher or item. I've already placed the lives of my loved ones in danger going to your overcrowded store.
Looking forward to your possitive resolution.
Looking forward to your possitive resolution.
OB
Otsiele B's update09 Jul 2021, 22:46
Reviewer Update
Thank you for your automated response. Please get Shirley Palmer (noone else but her)to contact me and make delivery arrangements with an inconvenience voucher or item. I've already placed the lives of my loved ones in danger going to your overcrowded store.
Looking forward to your possitive resolution.
Looking forward to your possitive resolution.