RFO Belville Rude staff and Managers

such disgusting treatment

On the 13th of August 2022 , I went to the RFO store at around 13:30, what started as a simple question after standing in the line for over 10 min downstairs and asking for assistance turned out to be the most horrific, disgusting experience I have ever had. A sales consultant told me that they work at a sneaker department and the RFO consultant was in a bathroom break for over ten minutes. When I asked why they could not have told us that they not assisting anyone who bought at RFO downstairs only upstairs, yet they saw us in the line for so long we where attacked and called names and told to use our brains and go upstairs.

We headed upstairs only to to get the exact treatment , when asking to speak to the manager to my surprise she was standing behind the till witnessing all of this , she then said to me we causing chaos in the store and if I don’t keep quite she will escort us outside. When I asked her if this is how she handles complaints in the store she said she won’t allow me to bully her staff members and she doesn’t need my money.

This is not what I was expecting from an employee of such a big and reputed store. I am utterly shocked that people with this kind of behaviour are actually employed by TFG, who do not even have the sense of how one should behave with another person.

One of the staff members ( young african man working at the till at the time with a green jacket) even said to me while shouting that RFO does not believe that a customer is always right this is RFO their rules apply We were called all sorts of names such as disgusting and stupid people when we raised our concerns as to how they treating us in the store as customers, that’s when the manager.. said if we don’t like the way we being treated we can leave the store they don’t need our money Such humiliation infornt of so many shoppers was so unacceptable , If this is how you train your staff and managers to operate you will not go far as a business , the reputation of the company is in each individuals hands I am deeply hurt by this kind of behavior and would definitely consider never visiting that specific shop again if stringent actions are not taken against these individuals further . This is not how anyone should be treated and for a store that falls under TFG it is very embarrassing as all the staff members ( besides this one short afrcian lady) have no communication skills, manners and are utter rude. I have been a very loyal customer to the store and purchased most of the things from the store, and this is how you behave with one of your regular customers. RFO is one of the best stores in the city, and this is not the kind of behaviour that is to be expected there. So I hope that immediate action will be taken considering my complaint, and I will be updated with the steps taken against the staff and management