TM
Thuli M
1 reviews | Active since Oct 2019
21 Mar 2022, 11:57
REWARDS - NOT ACTIONED !
On the 13th of March I received a text, that should spin the wheel in order to win my share of 3mil - I spun the wheel and Won R500 off - I never received any voucher code and also sent an email with screenshots and also the code used when I spun the wheel, no-one has gotten back to me since I sent you guys an email on the 10th of March.
Why is that when I spun the wheel on the 8th of March R50-off R100 the code was sent immediately?
Why is the one for R500 off without spending any money taking time to be sent?
Stop robbing people of rewards that you have created!
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TFG's replyOfficial
22 Mar 2022, 08:59 Good day Thuli We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply22 Mar 2022, 08:59
Official
Good day Thuli We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,