MN
Makhosonke N
1 reviews | Active since Sept 2015
05 Nov 2021, 11:07
Rewards
Writing the second review with one star rating since my other review was left hanging.
logged case CS-421318, given code *** which does not work on the steers website nor in store (wasted my petrol going to the store) , sent numerous emails but this has been ignored still.
If you plan to run coemptions and "reward" your customers, the least you can do is double check if the voucher codes actually exist
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TFG's replyOfficial
05 Nov 2021, 11:28Good day Sam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply05 Nov 2021, 11:28
Official
Good day Sam We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team