Reversal of the white jegging:

I brought clothes at tfg online and the last delivery was made on the 26 November 2021. They delivered the wrong size of the jegging and I immediately contacted tfg that they delivered size 8 instead of size 12 which I ordered. I have been calling since and the item was collected by the corrier on the 12 December 2021 after I contacted them several times. To dated they have not reversed the item that was send back. I personally went to Foschini Kolonnade in Pretoria to raise my complain on the 30 December 2021 and was assisted by one of the employees. I was told that the money will be reversed back in my account within 24 hours and today on the 09 January 2022, the reversal is not been effected. I am helpless because I tried so many times to contact them without success.