1 reviews | Active since Feb 2017
Return policy
In very disappointed at the TFG group last month a friend of mine bought 2 items from Foschini they where not the right size I returned them with a slip and they said they could not help me as the clothes were bought on account I didn't want to make a fuss I said to them they must just credit the clothes, So yesterday my son had to return a t-shirts with a slip and they told him the same story, what's up with this because if they suspect the clothes where ****** how would you ***** clothes with a slip and risk taking them back to the shop, this is some thing that's so irritating I would never buy from this group because their return policy is useless. there are shops that give good service with or without a slip, Woolworths must teach them a thing or 2 regarding customer service
We can understand your frustration and wish to advise that items purchased in an account card need to be credited back the to the account it was purchased on when a return or an exchange takes place, therefore the account card and the card holder needs to be present in order for the store process an exchange or return.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The Customer Support Team
We can understand your frustration and wish to advise that items purchased in an account card need to be credited back the to the account it was purchased on when a return or an exchange takes place, therefore the account card and the card holder needs to be present in order for the store process an exchange or return.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
The Customer Support Team