KB
Kyle B
1 reviews | Active since Nov 2018
09 Nov 2018, 08:33
Return policy - bad service
I bought 2 huawei y7 phones at the Hi store last Friday and it's given me problems since I started using the phone, I contacted the store on Thursday at roughly 8:20 and spoke with Wade who had informed me that they were having issues with that particular model. So my question is why would the salesman sell that particular model if they knew customers have been bringing them back. I need these phones replaced as it was a account purchase. And I cannot wait 1 month to have it replaced.
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Replies (3)
TFG's replyOfficial
12 Nov 2018, 11:06Good day Kyle B
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out. Thanks, The Customer Support team
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out. Thanks, The Customer Support team
Best regards,
TFG's reply12 Nov 2018, 11:06
Official
Good day Kyle B
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out. Thanks, The Customer Support team
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out. Thanks, The Customer Support team
Best regards,
KB
Kyle B's updateReviewer Update
12 Nov 2018, 12:26Good day,
I have resolved this issue but did not appreciate the Tone the Store Manager had with me to get this issue resolved and do not think I will return to that store ever again.
I would like bring to your attention the outstanding service I received at your Exact Store Canal Walk Branch "Employee Timothy" "Contact number ********** 880". This guy lives Customer Service.
KB
Kyle B's update12 Nov 2018, 12:26
Reviewer Update
Good day,
I have resolved this issue but did not appreciate the Tone the Store Manager had with me to get this issue resolved and do not think I will return to that store ever again.
I would like bring to your attention the outstanding service I received at your Exact Store Canal Walk Branch "Employee Timothy" "Contact number ********** 880". This guy lives Customer Service.
TFG's replyOfficial
13 Nov 2018, 15:25Good day Kylebe2018
Thank you for the positive feedback!
We will be sure to pass this details on to him as well as his team.
Its unfortunate that you did not receive such good service from the store manager but we will be sure to have that looked into and sorted out.
Thanks
The Customer Support team
Thank you for the positive feedback!
We will be sure to pass this details on to him as well as his team.
Its unfortunate that you did not receive such good service from the store manager but we will be sure to have that looked into and sorted out.
Thanks
The Customer Support team
Best regards,
TFG's reply13 Nov 2018, 15:25
Official
Good day Kylebe2018
Thank you for the positive feedback!
We will be sure to pass this details on to him as well as his team.
Its unfortunate that you did not receive such good service from the store manager but we will be sure to have that looked into and sorted out.
Thanks
The Customer Support team
Thank you for the positive feedback!
We will be sure to pass this details on to him as well as his team.
Its unfortunate that you did not receive such good service from the store manager but we will be sure to have that looked into and sorted out.
Thanks
The Customer Support team
Best regards,