MN
Mayenziwe N
1 reviews | Active since Mar 2014
18 Feb 2021, 18:54
Return policy
I bought an item at the G-star Raw Pavilion store. Due to unforeseen circumstances I tried returning at G-star Raw Gateway store because it was on my way to the airport since I stay in another province Iwas rushing for a flight. They told me they do not take female clothes since they do not stock them I must go back to Pavilion. I begged them I even asked to call maybe head office for assistance. I was reading through your return policy it says nothing about gender differentiation. I think it is ************** in disguise. I am now stuck with something that I do not want and have to pay for it.
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Replies (1)TFG's replyOfficial
19 Feb 2021, 09:08Dear Mayenziwe Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply19 Feb 2021, 09:08
Official
Dear Mayenziwe Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
