Request for Investigation into TFG Account Status

Good day,

I settled my TFG account in full quite some time ago, and I am unclear about your assertion that it has been prescribed. After making the payment, the information was not updated, and it has remained on my credit record since then. When I reach out to the store, they confirm that their records indicate the account has been settled and closed.

I would appreciate it if you could conduct a thorough investigation into this matter.

Regards