Request for Clarification on Declined TFG Money Account Application

I submitted an application for a TFG Money Account on 9 November, but I have not received any feedback to date. When I contacted the front desk, I was informed that my supporting documents—specifically the bank statements—were flagged as *****ulent, and the application was declined. I then spoke with Hadeedja from the ***** Department, who advised that she could not provide further details regarding the application or the reason why the bank statements were classified as *****ulent. I kindly request more information and clarification regarding this matter. Please let me know the next steps or any documentation required to resolve this issue. Thank you for your assistance.