Replacement Card

For the past couple of months I've been trying to get a replacement card for my Luella account(but since Luella store has been closed down,I cant get it), I went to Sportscene SOUTHGATE to get assist but I was referred to Foschini store, but didnt go on the same day. I then went to THE FIX in Randburg Square, the lady tried to help, she called the customer service department, after answering all necessary question with the call centre agent, his system rejected and I was referred to foschini again. I went to Foschini Randburg where Sibongile called the call centre again and after speaking to calling I was advised that I cannot get a replacement card as Luella is non-existent but to my understanding Luella was part of TFG and getting a replacement card I could go to any TFG store. I was then advised to re-open my old foschini account(which was done ,as I want to buy something). Now I have a 2nd unnecessary accounts with TFG , because of failing to get a replacement card. The Luella acc that has credit I can't use or get a replacement card. I can only buy online with it and online stores dont have much. I cannot even use my id to buy in store with the Luella credit. I have been paying with no fail but now that I want to use I'm restricted because I don't have a card, which TFG is failing to give me one. Funny that I had spoken to Mpendulo as the customer care who advised that i wont need to open a new acc, but can get a new card since Luella is/was part of TFG.

I'm very disappointed with TFG service