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Natalia N
1 reviews | Active since Nov 2021
08 Mar 2022, 11:19
Repeated decline of credit
I would like clarity on why am i constantly being declined a credit facility at all of your sister companies please? I understand i have a " thin credit file " but i have been trying my best to get credit and for now i have 3 creditors whom i pay religiously. I am not a risk to your company, i intend to honor my obligations just as i do for my current credit providers.
I have been shopping forever at your stores now buying cash.
Please offer me some accurate insight for declining me repeatedly
Thank you
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
08 Mar 2022, 17:00 Good day Natalia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply08 Mar 2022, 17:00
Official
Good day Natalia Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Natalia N's updateReviewer Update
09 Mar 2022, 14:33Good Day
I appreciate your reply and emails with my reference number.
This shows customer care, this is also 1 of the many reasons why i have always loved Foschini.
I await your reply.
I appreciate your reply and emails with my reference number.
This shows customer care, this is also 1 of the many reasons why i have always loved Foschini.
I await your reply.
NN
Natalia N's update09 Mar 2022, 14:33
Reviewer Update
Good Day
I appreciate your reply and emails with my reference number.
This shows customer care, this is also 1 of the many reasons why i have always loved Foschini.
I await your reply.
I appreciate your reply and emails with my reference number.
This shows customer care, this is also 1 of the many reasons why i have always loved Foschini.
I await your reply.