Repeated Calls About Debt That Is Not Mine.

I am extremely frustrated with the experience I have been having with TFG. I keep receiving calls from their collections team claiming that I owe money on an account that does not belong to me.

I have repeatedly explained that they are contacting the wrong person, yet the calls continue. What makes this even more concerning is that I am actually a TFG customer myself and have my own account with them. My contact details are already on their system, so it should be very easy for them to verify that I am not the individual they are looking for.

It is unacceptable to repeatedly contact someone and accuse them of owing money without properly verifying the information on your system. This situation is frustrating and reflects poorly on TFG’s customer service and data management.

I would also like to highlight that continuing to process or use my personal contact details incorrectly may raise concerns under the Protection of Personal Information Act (POPIA).

I expect TFG to urgently investigate this matter, update their records, and stop contacting me regarding an account that is not mine.