MR
Mernil R

1 reviews | Active since Nov 2011

20 Feb 2023, 17:33

relentless phone calls made to incorrect number for a Mr S Ntuli

Our company phone - number 083 *** ***x is being inundated with calls for a person by the name of Mr S Ntuli. We are receiving calls daily for an amount of R72,50. We have requested on several occasions that our number be removed as this is a waste of our time and negatively impacting our business as our lines are being held up with these ridiculous calls. I would hope that the Foschini Group has some sense not to call a number if the number is incorrect? I have tried all routes, talking to the consultant has not worked, and asking for our number to be removed has not worked.... what else must we now do?

We have had enough of this, and this is now bordering on harassment. We respectfully request that 083 *** ***x, not be dialled as this is a place of business and there is no and has never been any person by the name of Mr S Ntuli here.

0
Replies (3)
TFG
TFG's reply20 Feb 2023, 17:56
Official
 Dear Mernil 

Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.  
The reference number for this query will be sent to you via SMS shortly.    

Kind Regards 
TFG Customer Support Team

 
MR
Mernil R's update21 Feb 2023, 08:03
Reviewer Update
Sorry but this was brought to your attention 3 weeks ago without anything being done. If you are serious about not harassing me surely an actual human should contact me so this can be sorted. This message above just seems like a copy and paste from a very junior person in your company. Why don't you provide a name and contact details of a human to deal with this matter directly. TFG actually sent a happy birthday message to me with my correct name and on the correct day, so somewhere in your archives you have my correct details but still insist on contacting me for Mr S Ntuli. Pathetic systems...
MR
Mernil R's update21 Feb 2023, 09:02
Reviewer Update
Shaylene Bailey from your company just contacted me again (this was 10 minuntes after you Sandra De klerk emailed me saying that my number will be removed). I think you guys are now doing this on purpose...

Sandra please advise how to move forward?